Customer Service FAQ's

1  Child Safety Legislation

Child Safety Legislation

The standards are applicable to all homes, all public buildings and any other premises where babies and young children aged 0 - 42 months are likely to have access or be present.

Exceptions where the legislation may not apply are where internal blinds are installed in premises where children are unlikely to have access with examples being factories, laboratories, etc.

All our cord drawn products comply with current child safety legislation. 

Pre-Pack Cord Drawn Products

Cord pull lengths will be 100cm by default. Extendable corded tracks will have cord pull lengths of 100cm when the track us fully extended.

Made To Order Cord Drawn Products

Limitations on cord pulley lengths -Specifically the correct cord length being taking into account for the installation height.  For made to order products we are obliged to ask the installation height of the product from the floor, and then 150cm has to be deducted from the installation height to determine the length of cord pulley we can supply. e.g. - instalaltion height 225cm, deduct 150cm = cord pull length 75cm.

If the installation height is not known, by default we can only supply a cord pull length of 100cm.

To whom does the legislation apply?

It applies to the complete supply chain - manufacturer, designer, maker, supplier or installer.